Cancellation Policy

How can I cancel an order?

You’ll have the option to cancel your order directly from your confirmation email within 1 hour through the "Changed your mind?" section on the bottom of the e-mail. If you can't find it, just send us an e-mail with cancellation request to hello@e-hallmark.com

I accidentally canceled my order, can I resume it?

If you’ve canceled your order on site and want to receive your order after all, the best way to do so is by placing a new order at checkout. Contact us at hello@e-hallmark.com if you have any questions — we’re here to help.

I canceled my order, but I’m not sure it went through. Can you confirm it has been canceled?

If you’ve canceled your order using the link in your order confirmation email, you’ll receive another email once the order has successfully been canceled. If you haven’t received a cancellation confirmation email, let us know (and include your original order number) and we’ll take a look!

I don’t see the option to self-cancel! How can I cancel my order?

Please contact us as soon as possible (including your order number and cancel/change request) and we can help.

Contact us

If you have questions about this policy or need help, please contact us at hello@e-hallmark.com